General a. Suspension or termination by Which? Where we think you are misusing the Service, we may suspend your use of The Tech support service until such matter is resolved. In serious cases or in the case of repeated misuse or where we cannot resolve the matter with you, we may terminate your Tech Support membership. Examples of misuse include, but are not limited to, being abusive to our staff or other inappropriate behaviour, using the service for illegal or improper purposes, or where we have been obliged to make a notification under 9 a vii of these terms.
We cannot advise you where this could cause a conflict of interests between your interests and those of Which? Where a conflict of interest arises, we may be unable to provide you with exact details due to data protection legislation.
Where we cannot advise you due to a conflict of interest, you will be entitled to a full refund. Keeping a record of the guidance we provide We will respond to your Request by email and we recommend that you print or save a copy of the Guidance we provide for future reference as cannot guarantee that we will be able to provide duplicate copies of the Guidance we have provided to you.
We or companies acting on our behalf may record and review telephone calls or emails to enable us to monitor quality standards and for training purposes. Third party rights No person other than you has any right under the Contracts Rights of Third Parties Act to enforce any term of these terms and conditions but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
Engaging third parties to provide the User Services We may engage the services of third parties to provide or assist us in providing the Service to you. You agree that we may pass on to such third parties that we engage for this purpose, any data or information that you provide to us with when you contact us with a request for information f. Third party content and linking Our Guidance may include links to other websites operated by third parties. We do not endorse these third parties and we do not have any control over the nature or accuracy of content on these websites or the way in which they will use the data you provide to them.
Your use of our content Please ensure any content you print, copy or download from our website is for your personal use only. You must not use or encourage others to use our website or its contents for their or your commercial gain or in a way that could damage the reputation of Which?. Contact us - If you have any questions, queries or complaints, then please email us at which which.
Our offices are open 9am-5pm, Monday-Friday. Can we help you with anything else? Our Member Services team is always happy to help. You can contact them by email at which which. Our offices are open Mon to Fri, 8.
We continue to deliver all our services, but we ask you to bear with us if there is a delay in dealing with your enquiry. Our helplines remain open. You can call us on or contact us via live chat. As staff are working from home, our textphone service is currently unavailable but you may find live chat a suitable alternative. If you subscribe to Which? The number is usually a letter followed by 9 digits — eg H If we ask you to key in your membership number over the phone, leave out the letter at the beginning.
Read more about our Member helpline charter here. If you subscribe to which. The number will usually take the form of 1 letter followed by 9 digits — eg H Please note this number is necessary for any membership cancellations.
For media enquiries or information on the latest news and views from Which? Businesses and other organisations seeking information about Which? See the latest vacancies here at Which? About Which? Get in touch. Frequently asked questions Before you go to the trouble of calling or emailing us, our frequently asked questions could help you find a quick solution. How do I cancel my membership?
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